"We definitely made the right choice. You listened well when I told you how my maid should be..."

"I always wanted to thank you for your service. With your help I found a very good maid. My husband is travelling a lot and I sometimes want to travel with him. We have our youngest son (aged 16) with us in Singapore. I don't want to leave him alone when I am travelling. So we decided to look for a live-in maid. I wanted someone with some experience and not too young. I told you what I needed and was soon afterwards invited to interview some candidates in your office. One of them I liked best. I invited her to our apartment and my son liked her as well. We definitely made the right choice. Maria now works for us more than half a year and I am very content with her work. Besides, she is a pleasant person to live with. We have a lot of visitors from Germany and everybody likes her. I can rely on her to manage the household alone when I am not in Singapore. Once again, thank you for your help. You listened well when I told you, how my maid should be, and made a good choice. Your service was fast and reliable. I already recommended your agency to different friends and will continue to do so.

Mrs Sabine Leppkes

 

"You have been very helpful in the search process. You came across as honest and practical..."

"I would like to thank you very much for recommending Lilybeth to me. She is a great person. She is very diligent and take initiatives to do what is necessary in terms of household chores. She keeps finding things to clean - our place has never been so clean. She is a good cook (better than I am) and she even iron pajamas, my husband is a happy man :-) . Most importantly, Lilybeth is excellent with my son. She takes good care of him, religiously takes him outdoor to play and even manages to cut down his TV time. I couldn't hope for a better help. She gives peace of mind to me, so I can concentrate at work. Things at home are well taken care of. You have been very helpful all through the helper search process. You came across to me as honest and practical. I shall keep recommending you to all my friends and anyone who is interested in finding a helpful, excellent agency. I wish you and your agency a lot of success."

Mrs Juni Ijong-Dachlan

 

"121 Personnel Services was highly recommended to me upon my arrival in Singapore..."

"121 Personnel Services was highly recommended to me upon my arrival in Singapore. Hiring a maid was a new experience, and I was feeling a little anxious. Joy and Helen were very supportive and patient while I asked questions and learnt about the hiring process. They worked diligently to understand the needs of my family and subsequently choose well-suited maids for the interview stage. Throughout the whole experience, Joy and Helen were professional and supportive. I frequently sought their advice while making this important decision. I felt I could trust their assistance to be honest and act in everyone's best interest. I was very impressed by the exceptional level of communication I received throughout our time working together. I am now enjoying the fabulous lifestyle here in Singapore in large part due to the wonderful maid I have hired. Thank you Joy and Helen for making hiring a maid such a positive experience."

Mrs Shelley Merkel

 

"We wanted to bring our maid with us from China... 121 Personnel never gave up and facilitated a process that met all the requirements of MOM..."

"I would like to thank 121 Personnel for their assistance in turning their attention to assist my case. Having just relocated to Singapore from China, we wanted to bring our maid with us from China who is a Chinese citizen. Having been told by numerous agencies and even the clerk at MOM itself that it was an impossible situation and could never be approved, 121 Personnel and Joy specifically, never gave up and facilitated a process that met all the requirements of the MOM and saw our maid arriving into Singapore on a full Domestic Assistant pass. Without their assistance, I doubt this could have ever happened. Well done and thank you 121! You greatly alleviated the stress of relocation upon us and our young children by making this happen!"

(Please note that we do not and cannot guarantee success for every special cases such as Mr Dixon's case. The MOM will consider the case on a case by case basis. Nevertheless, we will do our best for our clients.)

Mr Greg Dixon

 

 "Your organization has been prompt, professional, courteous - the epitome of an excellent service agency. I would not hesitate to recommend 121 to anyone..."

"This transmits my deepest appreciation to you, the staff and management of 121 Personnel Services for facilitating the entry and processing of our caregiver. From the time we were referred to 121 until the reception of our caregiver's employment pass, your organization has been prompt, professional, courteous - the epitome of an excellent service agency. I would not hesitate to recommend 121 to anyone. From what we have experienced, it is the agency of choice."

Mr John C. Cabato

Since 2001, we've helped Thousands of
Satisfied Expats and...

Dr Vivian Balakrishnan, the Minister of State for Trade & Industry and National Development of Singapore presenting the CaseTrust certificate to Eddy of 121 Personnel Services in recognition of the company practising Good Business Practices.

(Venue: Shaw Centre, Date: 28 May 2004)

 

"The staff made it very easy for us to bring one helper with us from Hong Kong and another from the Philippines..."

"121 Personnel was a critical part in my relocation to Singapore. The staff made it very easy for us to bring one helper with us from Hong Kong and another directly from the Philippines. They help us navigate the requirements of Singapore's MOM and were successful in our appeal for a second helper. At all times, the staff were courteous and bent over backwards to make it easy for us so that I was shielded from the bureaucracy. Furthermore, they helped my helper settle in as one of their staff took it upon herself to show her around. I am pleased to have the opportunity to recommend 121 and would be happy to talk with anyone further about their services."

Mrs Kirsten Conrad, USA

 

"Many thanks must be passed to 121 for their assistance in identifying the best and most appropriate nanny for our family..."

"I would like to thank 121 Personnel for the assistance they gave in finding a domestic helper for my family. My partner was 8 months pregnant and we made a last-minute decision to employ a FDW to assist us. 121 responded immediately with a strong line up of candidates of multiple nationalities. Across 2 or 3 concerted sessions, we identified a maid that seemed ideal in terms of experience, personal principals and attention to detail. After some deliberation and agreement, we confirmed our interest in the candidate, and from that point 121 handled the whole recruitment process. We found their service professional, thorough and flexible. Even after a short period of 8 months, Bernie is now a part of our family. She has exceeded our expectations in terms of productivity, work quality, initiative, and most importantly, assistance on the development of our daughter. If someone had told me previously that the FDW would play such a supporting role in the development of a child, I wouldn't have believed it. Many thanks much be passed to 121 for their assistance in identifying the best and most appropriate Nanny for our family."

Mr Matt M

 

"I totally recommend 121 Personnel. They are reliable, efficient, honest and able to cater to special requirements extremely well..."

"I am currently the employer of an excellent domestic helper whom I found through 121 Personnel Services. Like every family, we have our own special requirements. Both Helen and Joy listened very patiently and attentively to us and then selected many possible helpers for us to interview. Helen and Joy also helped with plenty of good advice there. And so we found our ideal helper! But 121 Personnel Services has done more than just find us our terrific helper for which I'm grateful. I had to dismiss another helper who didn't quite suit our family. I found that to be a rather traumatic experience but lessened to a large extent because I was able to call Helen and Joy for very sympathetic and practical advice. I totally recommend 121 Personnel Services. They are reliable, efficient, honest and able to cater to special requirements extremely well. I wish them all the best."

Mrs Yen Lotherington

 

"It makes a big difference to know that they have been chosen so that we meet each other's needs..."

"I would just like to say thanks to you for your patience and detailed explanations when we came to see you on Tuesday evening. I have since read your website thoroughly and have gained a lot of useful information from it! We are looking forward to meeting the potential helpers you will be sending to us on Sunday, it makes a big difference to know they have been chosen so that we meet each other's needs! I am hopeful that we will find someone to help us, and reassured that 121 Personnel have all our best interests at heart. Thanks."

Mrs Rachel Molyneux

 

"You knew what I needed in my helper and helped me find her... You were so helpful and professional and reliable..."

"Hello Helen & Joy, I would just like to take the chance to tell you how much your help has been appreciated over the last year. You helped me find a great girl, Ramyalatha. She is such a sweet girl and it has been a pleasure to have her in our house. She is always smiling and that is so nice to see. You knew what I needed in my helper and helped me find her, for this I thank you. You were both so helpful and professional and reliable in all your dealings with me. You always made me feel so comfortable when I visit your office. I will be leaving Singapore... Once again a big thank you for all your help!"

Mrs Debbie Burkinshaw

 

 
 
Eddy and Joy invited by the Singapore Ministry of Manpower and Consumers Association of Singapore to share accreditation experiences with fellow colleagues from other agencies.(Venue:DBS BuildingDate: 19 Mar 2004)

We were also asked to provide a testimonial (click here) to the Consumers Association of Singapore on the CaseTrust project. 

And, we were featured in the September 2004 Expat Living Magazine (click here) together with one of our satisfied customers - Mr and Mrs Harvey from England. 

 

"A shop which displays the CaseTrust logo signifies fairness and honesty in its dealings with consumers..."

"CaseTrust is an accreditation scheme set up by CASE for the retail and services industries. It aims to spearhead businesses towards excellence by means of adopting fair business practices. A shop which displays the CaseTrust logo signifies fairness and honesty in its dealings with consumers. ...The Act serves to protect small consumers who lack the expertise or resources to protect themselves against unfair practices. Hence shops which display CaseTrust logo are effectively telling consumers that they can shop peacefully as such shops have undergone stringent criteria administered not only by CaseTrust but also by an independent body made up of professionals from relevant industries. These transparent procedures ensure that CaseTrust's standards are maintained in an unbiased manner. Through the scheme, members are kept abreast of consumer trends and new developments in the industry."

Mr Yeo Guat Kwang, President of CASE

 

"I am so glad that you have proved me wrong..."

"Dear Joy and all the others at 121 Personnel: After my bad mismatch when I used another agency, I had resigned myself to that low standard, thinking that I was the problem and that you couldn't do any better in Singapore. I am so glad that you have proved me wrong. Thank you for setting me up with Jenyfe. She seems a wonderful person and I hope we will work well together. After my bad experience with a maid who screamed and shouted at me, I have been very very nervous and wary this time around, but after talking to Joy and seeing the candidates she found for me, I don't think I need to be worried that the situation will repeat itself. Thanks again."

Mrs Anu Singh

 

"121 Personnel Services was highly recommended to me upon my arrival in Singapore..."

"121 Personnel Services was highly recommended to me upon my arrival in Singapore. Hiring a maid was a new experience, and I was feeling a little anxious. Joy and Helen were very supportive and patient while I asked questions and learnt about the hiring process. They worked diligently to understand the needs of my family and subsequently choose well-suited maids for the interview stage. Throughout the whole experience, Joy and Helen were professional and supportive. I frequently sought their advice while making this important decision. I felt I could trust their assistance to be honest and act in everyone's best interest. I was very impressed by the exceptional level of communication I received throughout our time working together. I am now enjoying the fabulous lifestyle here in Singapore in large part due to the wonderful maid I have hired. Thank you Joy and Helen for making hiring a maid such a positive experience."

Mrs Shelley Merkel

 

"Your service was very good. Patience, understanding and support..."

"Dear all, Your service was very good. Patience, understanding and support is what I feel you had during the whole painful process of identifying the best helper for our family and needs. Turns out that Lovelyne is truly lovely. Thank you and bless."

Mrs Fasida,C. Brouwer

 

"...we would certainly recommend 121 to anyone... our own introducation to 121 was through a friend of ours..."

"...we were also very happy with the service we received from 121, which made the process of employing Jennifer very easy for us. ...we would certainly recommend 121 to anyone we know who is looking for a maid. And of course our own introduction to 121 was through a friend of ours."

Mr Bernard Barnes

 

"They have an abundance of quality candidates and took the time and effort to narrow down to a short list that matched our exact requirements..."

"...You made the whole process so easy and you organised everything in such a pleasant and professional manner. I can fully recommend Kaye, Helen, Joy and the whole team for a fully inclusive professional service. They have an abundance of quality candidates and took the time and effort to narrow down to a short list that matched our exact requirements. Then having chosen our preferred candidate they took all the hassle out of the administrative side of the process with great diligence. I believe 121 Personnel to be 100% trustworthy and honest and very helpful in the whole process of acquiring a quality maid and have absolutely no hesitation in recommending them to anyone. Last but by no means least the whole team is a very friendly and pleasant bunch of people to do business with."

 (Please understand that while we will do our best to match your requirements, we are NOT God and cannot foresee the future nor create the perfect maid.)

Mrs Anna Harvey

 

"We were very well matched to possible candidates and the standard of domestic workers was very high..."

"...very helpful, friendly service and staff who actually listened to what we wanted! We were very well matched to possible candidates and the standard of domestic workers was very high! Very refreshing to use a helpful recruitment service."

Mrs Susie Taylor

 

"I will definitely recommend to anyone who would like to find a good domestic helper..."

"...I was recommended to 121 Personnel by a German lady who knows about them. ...Joy is very friendly and Kaye is very professional. They both are very good in what they do. I will definitely recommend to anyone who would like to find a good domestic helper."

Mrs Judy L.L. Gakroll

 

"I am very pleased with the service of 121..."

"...The staff was always very reliable, professional and pleasant. I am very pleased with the service of 121, especially after some difficulties with our helper, and will highly recommend this agency to others."

Mrs Ilse Krabbenborg